Receptionist Job Offer at Alwadi Hotel Doha
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The goal is to support the Front Office team with all reception-related tasks, while prioritizing personalized service for our guests. This role is essential in managing VIP protocols and ensuring that every visitor has a positive experience. We achieve this by following up with guests and providing the highest level of service, all while adhering to MGallery regulations.
This article will share job obligations and provide the application link below.
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Job Details:
- Position: Front Desk Receptionist
- Location: Alwadi Hotel Doha – MGallery, Doha, Qatar
- Category: Rooms
- Job ID: REF52476C
Are you interested for this Job? Click here to apply now.
Qualifications:
- Experience as a Receptionist, Front Office Representative or similar role preferred.
- 0-2 years related experience.
- Strong customer service skills required
- Strong organizational skills required
About The Job:
- To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
- To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
- Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the AFOM or FOM for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
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