Hotel Jobs in Qatar: Reservation Agent
Are you looking for a job at Mövenpick Doha as a Reservation Agent?
Here is a good opportunity for you.
In this article, we will share the job obligations and provide the application link below.
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Job Details:
Company: Mövenpick Doha
Location: Doha, Ad Dawḩah, Qatar
Category: Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing
Job Type: Full time
About the role:
Reservation Agent handles all reservation requests via all forms of official communication such as faxes, telephone, emails, letters, etc. to book rooms and services. In addition, she/he will also assist with the smooth operation of the front office department and the hotel as a whole.
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What is in it for you:
- Employee Recognition programs
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit
Key responsibilities of the job:
- Knows the selling status, rates, and benefits of all packages plans.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities based on reservations.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Requirements
- Your experience and skills include:
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
- Strong leadership as well as outstanding motivational and people handling and communication skills.
- Extensive Food and Beverage (F&B) operation management knowledge.
- Outstanding ability to understand guest needs and expectations and to deliver world class customer service through own initiative and through driving and motivating his/her team accordingly.
- Exemplary customer /guest service mind and skills.
- Outstanding ability to develop and improve the overall team’s performance.
- Ability to work long hours with a strong focus on operational excellence.
- Strong ability to plan and drive the financial outlook and performance of the outlet including e.g. the profit and loss statement and the FF&E planning.
- Outstanding and refined English skills (written and spoken). Additional selected languages e.g. Arabic, French or Russian etc are beneficial.
- Comfortable in reading basic financial reports such as the Profit & Loss statement or the balance sheet
- Well organized and strong planning abilities in a fast paced environment.
- Strong knowledge in alcoholic beverages.
- Ability to keep inventory organized and to operate POS (point of sales) systems, back-of-house systems and restaurant operating system.
Your experience and skills include
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Minimum of one-year working experience in the hospitality industry
- Knowledge of Opera
If you are interested then click the link below
To apply for this job you need to click here
It will redirect you to the Accor page where you will get a page for the application.
Then you need to accept all the T&C of Accor.
After that, Log in there with your email id and password or if this is your first time you have to register first before applying online.
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